FAQs

At this time, we are not able to cancel your order once the order has been placed. If you no longer want the items you purchased, please feel free to initiate a return by contacting us at KrakenCharters@yahoo.com. Items must be new and unused to return. Refunds for returns can be issued to the original form of payment or as a store credit.

At this time, we are not able to update a shipping address once an order has been placed. Once your order has been placed. Please feel free to contact us at KrakenCharters@yahoo.com. if you have any questions

At this time, we are not able to make any changes to the items in your order once the order has been placed. If you would like to add, change, or upgrade the items in your order, the best course of action will be to place a new order and return any unwanted items from your original order. Items must be new and unused to return.

We're proud to offer free standard shipping on all orders over $150 shipping to the contiguous (lower 48) United States, as well as on all orders over $250 shipping to Alaska, Hawaii, and Puerto Rico. For other orders and shipping speeds, charges will apply.

At this time, we ship with FedEx, UPS, and USPS for domestic orders and DHL and Canada Post for international orders. Detailed options will be outlined at checkout.

Thanks so much for placing an order with us! While the processing and shipping times will depend on the items that you have purchased, please note that we cannot guarantee the timeline that an order will ship. The processing time for our products is 1-4 business days. You will receive a shipping confirmation email with tracking information as soon as your order is on its way. If you have any questions, please feel free to contact our customer experience team.

Expedited shipping refers to the transit speed, not the processing time at our warehouse. The current processing time for orders is 1-4 business days (depending on what you ordered). Once an order has left our warehouse, the delivery speed will be based on the shipping option chosen at checkout. Please note that expedited shipping fees are not eligible for refund.

We strive to ship all of our orders as fast as possible. If your order has an item that is not currently in stock, your entire order will ship when that item is back in stock. If you need part of your order more quickly, shoot us an email at KrakenCharters@yahoo.com. and we'll let you know if there's a way to make this happen!

If your order was marked as delivered but is not at the desired location, we first suggest verifying the shipping address on your order. If the shipping address is correct, check all possible locations around your home, apartment, or office and see if someone else accepted the delivery. Additionally, packages may be prematurely marked as delivered. We suggest waiting 3 business days for your package to arrive after the listed delivered date. Please note that lost packages must be reported to KrakenCharters@yahoo.com within 30 days of the marked delivery date.

We want you to get your items ASAP so we may send your items in multiple shipments. If your order is sent in multiple packages, you’ll receive a shipping confirmation for each one. Your order total will not be affected by this.

We set out with the intention to bring the best quality products to our customers at the lowest possible price. However, we are happy to offer some promotions throughout the year directly on our website! You can be the first to find out about these promotions by signing up for our marketing emails and following us on social media.

At this time, we can only accept one promotion per order. This includes promo codes, promotional gift cards, and site-wide promotions. We always suggest using the offer that gives you the best deal! If you're still having trouble applying a promo code, feel free to reach out to us at KrakenCharters@yahoo.com. Please note, there may be pre-set restrictions on any code.

Several states have legislation to charge taxes on online orders entering their state. This is determined and applied by each individual state. You may see the taxes on your online purchases listed as State Tax, County Tax, City/Municipal Tax, or Special Tax. These taxes are specific to your shipping address and are imposed by your state and local governments. We do understand there is some confusion over these charges, and we want to assure you, we would never impose any unnecessary fees. We strive to provide the best possible experience for our customers; however, we have no control over these taxes.

We always want our customers to get the very best deal, so we will gladly match the event offer on an order placed up to 14 days before the active promotion - exclusions may apply, please read the terms and conditions for each promotion. Please note, we cannot stack two promotions on top of each other. Shoot us an email at KrakenCharters@yahoo.com with your order number included, and we'll be happy to help!

At this time, we have E-Gift Cards available for purchase online! You will be prompted to enter the recipient's name and email address when you add to cart. You will also be able to add a gift note and select the day to send it Have a gift card of your own? You can check your gift card and e-gift card balance on our site

At this time, our system can only accept one form of payment per purchase. In order to use both a third-party gift card and credit card on your order, you can purchase a Kraken Charters gift card with the Amex or Visa gift card, and then apply the Kraken Charters gift card at checkout in the 'Have a Gift/Promo code?' section. If you have any further questions, please don't hesitate to contact us at KrakenCharters@yahoo.com.

Return Policy We stand behind the quality of our products and are confident you will love your new product(s). If you are unhappy with your order, we will gladly accept returns for items purchased on our site within 30 days of purchase. At this time, we do not offer exchanges. The best way to move forward for an "exchange" is to initiate a return for your original items and repurchase the items you would like in a new order. The best course of action with any return is to email us at KrakenCharters@yahoo.com and tell us the situation and we will work with you on making it right! Returnable Items For eligible products, you may return your purchased product(s) for a refund to your original method of payment or for store credit within 30 days of purchase. If your original payment method is no longer available, a store credit will be issued. A Kraken Charters provided shipping label must be used for all returns shipped from the US and Canada. All returns are subject to a $9.95 return fee which will be deducted from your refund amount. Please allow 5-7 business days for your refund to be processed once your return has been received. The return fee may be waived for damaged, defective or incorrect items, under certain circumstances. Non-Returnable Items We do not accept returns for items listed as “Final Sale”, including but not limited to, our Last Call/Sale section. Products purchased through a third-party partner must be returned through that site and will be subject to their return policy guidelines. We monitor return activity for abuse and reserve the right to limit returns associated with a user whom we suspect of abusing this Return Policy. This includes but is not limited to users who exhibit a pattern of repeated and/or excessive returns or otherwise exhibit fraudulent behavior. We appreciate your business and hope you are happy with your purchase. If you have any other questions, please contact us at KrakenCharters@yahoo.com *Note that while the $9.95 return fee will not be withheld from refunds for purchases that are returned from outside of the United States or Canada, customers will be responsible for contacting Kraken Charters for return instructions based on country, product condition, and price. Instructions must be followed before any refund can be issued.

Unfortunately we can not accept returns once they have been "used" which washing an item falls into that category